Shipping and Delivery

At Cuzzos Caps & Pins, we are committed to delivering your fashion headwear swiftly and reliably. This policy outlines our shipping procedures. For any questions, please contact us at [email protected].

1. Our Global Operations and Shipping Origin

  • Company: Cuzzos Caps & Pins LLC is registered in Hong Kong (Business Registration No: 202253418506).
  • Support: Our support team operates during Pacific Standard Time (PST) hours.
  • Shipping Origin: All our products are shipped from our fulfillment center in Hong Kong.

2. Shipping Timeframes

  • Total Delivery Time = Processing Time + Shipping Time
  • Processing Time: (Order verification, quality checks, packaging) 3-5 business days.
  • Shipping Time: (Transit time after dispatch) 7-14 business days.
  • Total Estimated Time: 10-19 business days.
  • Order Cutoff Time: (GMT-08:00) Pacific Standard Time.
  • Shipping Partners: We use reputable carriers such as USPS, UPS, FedEx, and DHL. Timeframes are estimates and can be affected by factors like customs clearance.

3. Shipping Costs

  • Standard Shipping: $4.95 USD.
  • Free Shipping: We offer free standard shipping on all orders over $99 USD.

4. Tracking Your Package

Once your order is dispatched, you will receive a shipment confirmation email with your tracking number. You can track your package on our website. Please allow 5-7 business days for tracking information to update. If there are no updates after 10 business days, please contact us.

5. Shipping Delays & Issues

  • Significant Delays: If your order has not been delivered within 45 calendar days from shipment, contact us for a potential full refund.
  • Undelivered Packages: If tracking shows “delivered” but you cannot find it, please check your delivery area, with neighbors, and contact the carrier directly before reaching out to us for assistance.
  • Incorrect Addresses: Customers are responsible for providing an accurate shipping address. Cuzzos Caps & Pins is not responsible for delivery issues due to an incorrect address. Contact us immediately if you notice an error.

6. Duties & Taxes (International Shipments)

Orders shipped to destinations outside of Hong Kong may be subject to import duties, taxes (like VAT), and fees imposed by the destination country.

  • Customer Responsibility: As the importer, you are solely responsible for paying any such charges.
  • Not Controlled by Cuzzos Caps & Pins: We do not collect these fees and cannot predict their amount.
  • Customs Policies: We recommend contacting your local customs office for information before ordering.
  • Non-Payment: If a package is rejected or returned due to non-payment of customs fees, any costs incurred by Cuzzos Caps & Pins may be deducted from your refund.

Contact Info

  • Company Name: Cuzzos Caps & Pins LLC
  • Business Registration No: 202253418506
  • Date of Incorporation: November 26, 2022
  • Address: PORTIONS A, B & C ON G/F OF PASSKON COURT, NOS 79-81, KIMBERLEY ROAD, KOWLOON, HONG KONG
  • Email: [email protected]
  • Support Hours: Monday to Friday, 8:00 AM – 5:00 PM PST